SHIPPING POLICY

Shipping charges are calculated based on the order value. USPS Priority Mail and UPS are the default shipping methods for the United States and Canada. Orders placed by 2:00PM EST will ship the same day. Orders placed during the weekend ship the following Monday.

Shipping Costs (lower 48 U.S. States only, does not include Hawaii, Alaska and Puerto Rico):

Orders up to $38.99 – $5.99
Orders over $39.00 – FREE SHIPPING

Alaska, Hawaii, Puerto Rico, Canada, Australia & New Zealand:

Free shipping does not apply. Shipping costs will be calculated during check-out. PLEASE NOTE: ORDERS TO CANADA, AUSTRALIA & NEW ZEALAND TYPICALLY TAKE BETWEEN 2 AND 4 WEEKS DUE TO SHIPPING TIME AND CUSTOMS INSPECTIONS OUTSIDE OUR CONTROL. IMPORT DUTIES MAY BE ADDED TO YOUR ORDER.

CANADIAN CUSTOMERS: MSM IS NOW AVAILABLE THROUGH AMAZON.CA. GO TO WWW.AMAZON.CA AND SEARCH FOR “KALA MSM”. FREE SHIPPING AND NO IMPORT DUTIES WITHIN CANADA!

Alaska & Hawaii:

Due to the high costs of shipping to Alaska and Hawaii we are forced to charge real shipping costs. However, we offer a credit of $20 per order for shipping charges incurred, and will charge your credit card for the difference.

RETURN POLICY

If you don’t experience noticeable and measurable results, we’ll gladly give you a complete and prompt refund of your full purchase price (excluding shipping), no questions asked. That’s our guarantee to you! Simply return the unused portion to us within 30 days of purchase for a full refund, shipping and handling excluded. Details are included with each shipment. Please note: When products are offered in small and large sizes (for example, 60ct and 360ct bottles, or 1-lb and 10-lbs bottles), we generally will not accept returns for a large-size bottle. If you are trying out our products for the first time, then we recommend purchasing a small-size bottle first.

SMARTSHIP DISCOUNT PRICE CHANGES

Kala Health, Inc. reserves the right to change SmartShip discount amounts at its sole discretion. If an item has already shipped before the discount changes, you receive the old discount on that order. The new discount, if any, will apply to future orders. As always, you have the ability to modify your scheduled order up to 2 days prior to the scheduled shipping date. SmartShip orders cannot be combined with other promotional coupons & discounts including, but not limited to, First-time Email subscriber discount and Buy with Prime purchases.

PRIVACY POLICY

At KALA Health, Inc. we are concerned with protecting your privacy. Information Collection and Use KALA Health enrichment, Inc. is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. KALA Health Enrichment, Inc. collects information from our users at several different points on our website. Order We request information from the user on our Secure Ordering Form. Here a user must provide contact information (like name, shipping address, Phone number) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer’s orders. If we have trouble processing an order, this contact information is used to get in touch with the user. Log Files We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Information Storage We use our own staff to ship orders, and process credit card information to bill our customers. For added security we do not retain credit card information in our computer files, nor do we share or use personally identifiable information for any secondary purposes. Links This web site contains links to other sites. Please be aware that KALA Health Enrichment, Inc. is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site. Newsletter If a user wishes to subscribe to our periodic newsletter, we ask for contact information such as name and email address. Tell-A-Friend If a user elects to use our referral service for informing a friend about our site, we ask them for the friend’s name and email address. KALA Health Enrichment, Inc. will automatically send the friend a one-time email inviting them to visit the site. We store this information for the sole purpose of sending this one-time email. The friend may contact us at www.kalahealth.com to request the removal of this information from their database. Security This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line. When our Secure Ordering Form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry – SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just ‘surfing’. While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers’ information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment, behind a locked cage. If you have any questions about the security at our website, you can send an email to comments@kalahealth.com. Site and Service Updates We periodically send our customers site and product announcement updates. Members may un-subscribe from product announcements, which contain important information about our products, by sending an email to comments@kalahealth.com. Correction/Updating Personal Information If a user’s personally identifiable information changes (such as your address or phone number), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user’s personal data provided to us. This can usually be done by emailing our Customer Support, or by calling (508) 495-4034. Choice/Opt-out Our users are given the opportunity to ‘opt-out’ of having their information used for purposes not directly related to our site at the point where we ask for the information. For example, our order form has an ‘opt-out’ mechanism so users who buy a product from us, but don’t want any marketing material, can simply not include their email address. Users who no longer wish to receive our newsletter or promotional materials from our partners may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email or email us at news@kalahealth.com. Notification of Changes If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.